FAQ

We usually need 3-5 days to get an order ready. We are a small team so more notice the better. If you need a rush order, please contact us first to see if we can accommodate. There will be an extra $10 fee for anything not within our normal timeframe.

1. Select your Treats

We have a variety of treats available, make sure to read the description for more details.

2. Select a Location and Date

We currently have local pickups in Sunnyvale. Delivery is $10 if under $50 and free over $50 if you're within Santa Clara County. We have also partnered with HubOn for those outside the area.

3. Baking Begins

We will send over a confirmation email usually within 24 hrs from info@treatsbyrumi.com. If you don't see anything, feel free to text us at 408.740.0509

We do pickups in Sunnyvale and can do deliveries via HubOn. During your treat selection, you can specify which location, time and date you prefer. We will then email you with location details to confirm everything.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@treatsbyrumi.com or send a text to 408.740.0509 just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@treatsbyrumi.com we may be able to cancel your order before it’s processed. If not, please refer to our refund policy.

Depending on the changes (i.e. frosting color, name changes, etc...) we can make adjustments. If you need to order a greater quantity or an additional product, please place a new order online.

Depending on the date you chose for pickup/delivery, we will get it to you within that timeframe. If you have a need for it to be earlier or on a day we don't normally do, please contact us for a special request.

We currently deliver locally within Santa Clara County. We have a $10 flat fee unless you order over $50 and we will waive delivery fees.

We're also partnering with HubOn to serve the whole Bay Area in a sustainable way by making our products available in 27+ locations. Your orders will be safely kept refridgerated in these locations. Please select HubOn during checkout to choose which location is best for you. 

We currently do not process refunds since each treat is made to order to ensure freshness.

You can use our Contact Form page or text us at 408.740.0509

We get a lot of spam calls so apologies if we don't pickup right away!

We bake each treat as orders come in so everything is as fresh as possible so there are no preservatives or artificial flavors to ensure a healthy treat for your fur friend. We are also an Asian women owned small business!

We are currently testing, so stay tuned for updates!

We want to be as sustainable as possible. Our items are packaged with recycled or compostable material. With our biscuit bags, we use reusable bags so you can always use them for later. Even our stamp ink is plant based!